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Prescription For Improvement
Marlies van Dijk and Maya Pajevic give an overview of design thinking -- what is it and how can it be useful in designing healthcare services around the user. Hint: the first step is empathy.
Prescription for Improvement II
Marlies van Dijk and Dana Dalgarno explain steps 2 and 3 of Design Thinking: Define & Ideate. How do you pinpoint the problem you are trying to solve and then come up with possible solutions?